Shipping Policy
Shipping Policy
Last Updated: May 10, 2026
Thank you for shopping with Cerave Shop Pakistan. We are committed to delivering your orders safely and efficiently across Pakistan.
1. Order Processing Time
- Orders are usually processed within 1–2 business days
- Orders placed on weekends or public holidays may be processed on the next working day
- During sales, promotions, or high-demand periods, processing times may be slightly delayed
2. Shipping & Delivery Time
Estimated delivery times:
- Lahore: 1–2 business days
- Major Cities: 2–4 business days
- Remote Areas: 3–7 business days
Delivery times are estimates and may vary depending on courier operations, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges may vary depending on:
- Order value
- Delivery location
- Courier service availability
Any applicable shipping charges will be displayed during checkout.
4. Order Tracking
Once your order has been shipped, you may receive:
- A tracking number
- Courier details
- Shipment updates via email or phone
Customers are responsible for providing accurate shipping information during checkout.
5. Failed Deliveries
If a delivery attempt fails due to:
- Incorrect address
- Unreachable phone number
- Customer unavailability
the shipment may be delayed, returned, or canceled.
Additional shipping charges may apply for re-delivery requests.
6. Damaged or Missing Packages
Please inspect your package upon delivery.
If your order arrives:
- Damaged
- Incomplete
- Incorrect
please contact us within 48 hours with photos and order details so we can assist you promptly.
7. Delivery Delays
While we strive to deliver orders on time, we are not responsible for delays caused by:
- Courier companies
- Weather conditions
- Public holidays
- Natural disasters
- Customs or government restrictions
- Events beyond our control
8. International Shipping
Currently, we primarily serve customers within Pakistan. International shipping availability may vary depending on location and courier support.
Customers are responsible for any customs duties, taxes, or import charges applicable in their country.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
📍 Address
Sector E, Commercial Market, EME DHA, Multan Road, Lahore, Pakistan
📞 Phone
+92 311 4034219