Return and Refund Policy

Last Updated: May 10, 2026

Thank you for shopping with Cerave Shop Pakistan. We strive to provide a smooth and satisfying shopping experience for all customers. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it
  • The product must be in its original packaging
  • Proof of purchase or order confirmation is required
  • The item must not be damaged due to misuse or mishandling by the customer

2. How to Request a Return

To initiate a return, please contact our support team with your order details.

Contact Information

📧 Email: cerave0011@gmail.com
📞 Phone: +92 311 4034219

If your return request is approved, we will provide instructions regarding the return process.

Please do not send products back without prior approval, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item

Please contact us within 48 hours of delivery with clear photos and order details so we can review the issue and provide a suitable resolution.

4. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Opened or used skincare and beauty products
  • Personalized or custom orders
  • Gift cards
  • Sale or clearance items
  • Products damaged after delivery due to customer handling

We reserve the right to refuse returns that do not meet our policy conditions.

5. Exchanges

If you wish to exchange a product, please contact our support team first.

The quickest way to receive a replacement product is to request a return (if eligible) and place a new order separately.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Refunds are generally completed within 7 business days after approval

Shipping charges are non-refundable unless the return is due to our error.

7. European Union Customers

If an order is shipped to the European Union, customers may have the right to cancel or return their order within 7 days in accordance with applicable consumer protection laws.

Returned items must remain unused, unopened, and in original packaging with proof of purchase.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📍 Address

Sector E, Commercial Market, EME DHA, Multan Road, Lahore, Pakistan

📧 Email

cerave0011@gmail.com

📞 Phone

+92 311 4034219

We appreciate your trust and support.