Privacy Policy
Last Updated: May 10, 2026
This Privacy Policy describes how Cerave Shop Pakistan (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.
By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Personal Information We Collect
We may collect the following categories of personal information:
Contact Information
- Full name
- Shipping address
- Billing address
- Phone number
- Email address
Payment Information
- Payment method details
- Transaction information
- Order confirmation details
Account Information
- Username and password
- Shopping preferences
- Wishlist and cart activity
Device & Usage Information
- IP address
- Browser type
- Device information
- Website activity and interaction data
- Cookies and analytics information
Customer Support Information
- Messages and inquiries submitted through email or contact forms
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Deliver products and services
- Provide customer support
- Improve website functionality and user experience
- Send order updates and notifications
- Prevent fraud and unauthorized transactions
- Conduct marketing and advertising campaigns
- Comply with legal obligations
3. Sharing of Personal Information
We do not sell customer personal information.
However, we may share information with trusted third parties including:
- Payment processing providers
- Shipping and courier partners
- Website hosting and technical service providers
- Marketing and analytics providers
- Legal authorities if required by law
Our store may also be powered by third-party eCommerce platforms and services that process customer information for operational purposes.
4. Cookies & Tracking Technologies
Our website may use cookies, tracking pixels, and similar technologies to:
- Improve website performance
- Save customer preferences
- Analyze traffic and user behavior
- Deliver personalized advertising
You may disable cookies through your browser settings at any time.
5. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
For official product information, visit:
6. Data Security
We implement reasonable security measures to help protect customer information. However, no online transmission or storage system can be guaranteed to be completely secure.
Customers are encouraged to use secure networks and devices while shopping online.
7. Data Retention
We may retain customer information for:
- Order processing
- Legal and tax compliance
- Fraud prevention
- Business and operational purposes
Retention periods may vary depending on applicable laws and business requirements.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Request transfer of your information
- Opt out of promotional communications
You may contact us to exercise these rights.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be processed and stored outside your country for operational and technical purposes. Appropriate safeguards may be used where required by applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
📍 Address
Sector E, Commercial Market, EME DHA, Multan Road, Lahore, Pakistan
📞 Phone
+92 311 4034219
We value your privacy and are committed to protecting your personal information.